Complaints

National Breast Cancer Research Institute is committed to upholding the principles of transparency and accountability as being at the core of good governance. We welcome any feedback you may have about our organisation.

When contacting us, please give as much information as possible and let us know, how you would like us to respond, providing all your relevant contact details.

PLEASE MAKE CONTACT WITH:

Operations Manager

National Breast Cancer Research Institute

Symptomatic Breast Unit

University Hospital Galway

Galway

Tel: 091 863917

Email: [email protected] 

WHAT HAPPENS NEXT?

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and give a new deadline.

IF NO RESOLUTION?

If you are unhappy with our initial response, your complaint will be directed to the Chairperson of our board of directors. The Chairperson will ensure that your appeal is considered at board level and will respond within two weeks of this consideration by board members